Remote expert support
Your experts work with a field instrument from wherever they are, through their normal tool, and every session is on record.
Illustrative scenario
The 2 a.m. call
A level reading at a remote lift station looks wrong. The on-call engineer signs in from home, opens a session to the transmitter through DeviceCare, reads the diagnostics, and finds a lost echo, with no drive required. The session and every command are on record by morning.
Fictional scenario, people, and devices.
What it gives you
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Fewer truck rolls
Work with a remote device as if you were standing at it: no drive to the site for a task that should take minutes remotely.
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Scarce expertise, many sites
Experienced instrumentation people are retiring and field teams are thinner. Remote work lets the experts you have reach every site.
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Your usual tools
Technicians use the configuration software they already know, through the secure path. Endress+Hauser DeviceCare has been validated with live device sessions; HART-IP-capable configuration software connects through the HartBeat desktop client.
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Proof of the work
Every session is opened under a named person against a specific gateway, and every HART command is classified, evaluated, and recorded with the decision and the outcome.
Set up a trial with our team.
Contact sales to set up a trial: for distributed operators, service teams, and instrumentation groups ready to evaluate governed remote HART access.