Governed contractor access

Give a vendor working access without the keys to the kingdom, and keep a signed record of everything they did under their own name.

Contact Sales See a sample audit record

A team list with an engineer, an auditor, and a named contractor account. Illustration with fictional names. Team m.chenEngineer a.okaforAuditor j.riveraVendor specialistContractor

Illustrative scenario

The vendor visit that isn’t a visit

The instrument vendor’s specialist is given a contractor account. They connect remotely, work the problem, and log off. The customer’s auditor exports exactly what the vendor did, command by command.

Fictional scenario, people, and devices.

What it gives you

  • Named contractor accounts

    Each vendor specialist signs in with their own account and the Contractor role. No shared logins.

  • Remote work, and nothing more

    Contractors open remote work sessions with their own tools and see their own session history. Team, policy, and the record stay with your administrators and auditors.

  • Everything recorded under their name

    Every HART command a contractor sends is classified, evaluated against your access policy, and recorded with the decision and the outcome. Out-of-policy commands are flagged and permanently recorded.

  • Proof after the fact

    Your auditor searches the record and exports exactly what the vendor did, as a spreadsheet-ready file.

US EPA water-sector cybersecurity guidance expects accountable remote access, including for vendors (source: EPA).

Roles keep it scoped

Four roles, each with the access its job needs. Contractors do remote work, with every action recorded, and nothing more.

Four HartBeat roles Administrator runs the organization. Engineer runs the sites. Contractor does remote work, with every action recorded. Auditor reads and exports the record and changes nothing. Administrator Runs the organization Invites people, assigns roles Chooses the active policy Searches and exports records Engineer Runs the sites Adds connectors and gateways Discovers instruments Opens remote work sessions Contractor Remote work, every action recorded Opens remote work sessions Sees their own sessions Recorded under their name Auditor Reads and exports the record Searches the audit record Exports the audit record Changes nothing

Set up a trial with our team.

Contact sales to set up a trial: for distributed operators, service teams, and instrumentation groups ready to evaluate governed remote HART access.

Contact Sales Trial Readiness Checklist